Privacy Policy

Privacy Policy for Tredici

Last Updated: 12 March 2026

1. Introduction

Welcome to Tredici. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and web-based administration dashboard (collectively, the “Platform”). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

2. Information We Collect

We may collect information about you in a variety of ways depending on how you interact with our Platform.

  • Personal Data: Personally identifiable information such as your name, email address, and telephone number that you voluntarily give to us when registering for an account, placing an order, or joining our loyalty programme.
  • Transaction Data: Information relating to your orders, including order history, collection/delivery preferences, and payment details. (Note: Payment card details are processed directly by our secure third-party payment processors; we do not store your full financial information on our servers).
  • Device and Usage Data: Information our servers automatically collect when you access the Platform, such as your IP address, browser type, operating system, device type, native actions within the mobile app, and push notification tokens.
  • Location Data: With your explicit permission, we may track location-based information from your mobile device to facilitate delivery services and help you find the nearest Tredici location. You can revoke this access at any time through your device’s settings.

3. How We Use Your Information

Having accurate information about you permits us to provide a smooth, efficient, and customised experience. We use your data to:

  • Create and manage your Tredici account.
  • Fulfil and manage purchases, orders, payments, and other transactions.
  • Provide customer support and respond to your enquiries.
  • Send administrative information, such as order confirmations, security alerts, and policy updates.
  • Deliver targeted promotions, loyalty rewards, and newsletters (you may opt out of marketing communications at any time).
  • Analyse usage trends to improve the Platform’s functionality and user experience.

4. Disclosure of Your Information

We will not sell or rent your personal data to third parties. We may share your information in the following situations:

  • Third-Party Service Providers: We share data with trusted third parties who perform services on our behalf, such as payment processing, web hosting, email delivery, and data analytics.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect the rights, property, and safety of Tredici, our users, or others.

5. Data Retention and Account Deletion

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law (such as for tax or accounting purposes).

Your Right to Deletion (App Store & Google Play Compliant):

You have the right to request the complete deletion of your account and associated personal data at any time.

Upon receiving a deletion request, we will permanently deactivate your account and erase your personal data from our active databases within 30 days, retaining only the minimal transactional data required for legal compliance.

6. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

7. Children’s Privacy

Our Platform is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data without verified parental consent, we will take steps to securely delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We will notify you of any material changes by updating the “Last Updated” date at the top of this policy and, where appropriate, via an in-app notification or email. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

9. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

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